Returns & Exchanges
At Luxury Living Group, we strive for perfection in every piece; however, if you are not completely satisfied with your purchase, we accept returns on eligible items within 30 days of delivery. All returned furniture and decor must be in original, unassembled condition and accompanied by the original packaging to qualify for a refund.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Item
Carefully repackage your items in their original protective crates or boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Schedule White-Glove Pickup
For large-scale furniture pieces, our specialized logistics partners will contact you to schedule a convenient pickup time for professional removal.
Inspection and Refund
Once your return reaches our warehouse, our quality assurance team will inspect the item; approved refunds will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing